HOW CAN WE HELP?
How do I make a purchase order on the website?
To make your purchase order: -
- Click on “Add to cart” option on products you wish or intend to purchase.
- Click on “Continue Shopping” to continue to add other products into the cart or click on “Checkout” to proceed to your desired form of payment for the products.
- You will be directed to a page which requires you to log in. This requires you to login to your account using your “Username and Password” to proceed. If you currently do not have an existing account with us, you would need to register an account before you proceed with the payment page. However, should you wish to not register you could always select the “Guest Checkout Option” which has also been provided at the checkout page.
- You will also need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
- From this page, you would need to select your preferred shipping method and click the “next” button.
- Next you will need to select your preferred payment method then click the “next” button.
- After the above steps are completed, you will be prompted to reconfirm your billing details and shipping details. Lastly you are required to agree on the terms and condition before proceeding to submit the order.
What are the available payment methods?
Win Malaysia offers various types of Payment Methods as shown below: -
Credit Card
Via PayPal (Visa or Mastercard / American Express / PayPal Funds)
Visa or Mastercard / Internet Banking
Offline Bank Transfer
Our Banking Details
- Bank: MALAYAN BANKING BERHAD
- Bank Account: 014271-421168
- Account Name: WIN (MALAYSIA) SDN BHD
After you have completed the payment, please kindly send us the details of your payment so we could secure the order to ensure that there will be no errors caused.
- Bank Name:
- Banking Date:
- Banking Time:
- Banking Reference No.:
- Total amount which you have paid:
- Your Order No :
You may also scan a copy of your bank receipt and email it to us at the following Email Address : info@winmalaysia.com.my or alternately you may also fax it to us at +603 7880 8770
Note: Your purchased products will not be delivered to you until we have received this confirmation.
How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
I forgot my Password for my account. What should I do now?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the virtual token, you will be able to set a new password for your account.
Can I cancel an existing order that has already been made?
- Yes, your order may be cancelled provided that the order is still within the pending grace period.
- Kindly please send an email to us at info@winmalaysia.com.my with the email title “Request to cancel order” to notify us about the order cancellation. This would ensure that the cancellation process would be conducted smoothly without any issues.
- Orders that have been shipped out will not be eligible for cancellations.
What is transaction currency used on this Website?
- All transactions will be done in Malaysia Ringgit (MYR)
How long will the delivery take?
- The delivery time varies from location to location but it usually ranges between 7 days to 14 days
I still have more enquiries and questions! Help!
- Feel free to email us at info@winmalaysia.com.my and we will try to our fullest extent to answer your enquiries within 24 hours.
